Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the sale and provision of printing services by Focoltone Media Pte Ltd (“we”, “our”, “us”) to the customer (“you”, “client”). By engaging with our services, you agree to abide by these Terms. These Terms apply to all orders placed by customers, whether online, in person, or via other communication channels.

2. Services

Our services include but are not limited to printing, design, and finishing of various materials such as business cards, brochures, banners, posters, and custom stationery. We provide Large Format, Digital and Offset printing services. The scope of work will be defined in the agreed-upon order form or project brief.

3. Quotes and Pricing

All prices quoted by Focoltone Media Pte Ltd are subject to change depending on project requirements. Quotes are based on the specifications provided by the client and are valid for 30 days. Final pricing will be confirmed upon approval of the artwork and/or production requirements. Additional charges may apply for services such as design work, rush orders, or revisions beyond the scope of the original agreement.

4. Order Process

To place an order, clients must submit their design and project specifications through our online portal or by contacting our customer service team. We will review the files and confirm the details before proceeding with production. We reserve the right to reject orders that do not meet our design or file specifications. You will receive a final proof for approval before printing commences.

5. Payment Terms

Payment for services is due upon order confirmation. Accepted payment methods include bank transfer and PayNow. For large orders or custom projects, a 50% deposit may be required upfront, with the remaining balance due upon completion. Orders will not be processed until payment is received or deposit has been made.

6. Artwork and Proof Approval

Clients are responsible for ensuring that all artwork and design files are correct before approval. We will provide a digital proof of your artwork for your approval before starting production. Once the proof is approved, any changes or errors discovered after the production has started may incur additional costs or delays. Focoltone Media Pte Ltd is not liable for any errors in the final product if the proof was approved by the client.

7. Delivery and Shipping

We aim to complete all printing orders within 7 - 14 business days from approval of the final proof, depending on the scope of the project. Delivery times may vary depending on the destination. Shipping costs will be added to the final invoice unless otherwise agreed. Focoltone Media Pte Ltd is not responsible for delays caused by shipping carriers or circumstances beyond our control.

8. Quality and Complaints

We take pride in the quality of our work. If there are any defects or issues with the print quality, please notify us within 7 days of receiving your order. Claims for damaged or defective goods will only be accepted with photographic evidence. We will either reprint the order or offer a refund, depending on the circumstances. We are not liable for color variations between proof and final print due to differences in monitor settings or printing technology.

9. Cancellations and Refunds

If you wish to cancel or modify your order, you must notify us within 24 hours of confirming the order. Cancellations after this period may incur a cancellation fee. Refunds are only applicable in the case of defective products or failure to meet the agreed-upon specifications. If you are dissatisfied with your order, please contact us within 7 days for assistance.

10. Liability

Focoltone Media Pte Ltd will not be held responsible for any indirect, consequential, or incidental damages resulting from delays, errors, or defective products. Our liability is limited to the cost of the printing services provided. We are not liable for any issues related to the content, design, or intellectual property provided by the client.

11. Confidentiality

We respect your privacy and are committed to keeping all personal and business information confidential. Your designs, orders, and any sensitive information shared with us will not be disclosed to third parties without your consent, except as necessary to complete the order.

12. Amendments to Terms

Focoltone Media Pte Ltd reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be communicated through our website or via email.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Focoltone Media Pte Ltd

Contact: +65 8120 3662

Email: why@fmedia.com.sg